Shipping policy

Shipping Policy

Thank you for shopping with Flako Performance House. We are committed to getting your performance parts to you quickly and safely. Please read our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipment confirmation email with your tracking number once your order has shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

Domestic Shipping (United States)

We ship to all 50 U.S. states. Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates and are not guaranteed.

Standard Shipping: 5–8 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (order must be placed before 12:00 PM EST)

Free standard shipping may be available on qualifying orders. Eligibility is shown at checkout.

International Shipping

We currently ship to select international destinations. International shipping rates and delivery times vary by location and are calculated at checkout. Customers are responsible for all customs duties, taxes, import fees, and any additional charges imposed by their country.

Flako Performance House is not responsible for delays caused by customs processing.

Large or Oversized Items

Certain performance parts (such as exhausts, intercoolers, or large body components) may be classified as oversized or freight items and may require additional shipping charges. You will be notified prior to shipment if any additional fees apply.

Order Tracking

Once your order ships, you will receive an email with your tracking information. You can use this information to track your package directly through the carrier's website. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. Flako Performance House is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at [Email Address] or [Phone Number]. We will do our best to correct the issue before the order ships, but we cannot guarantee changes once the order is in processing.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all original packaging and take photos of any damage, as these may be required for the carrier's claims process.

Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for the cost of re-shipping the order.